Service Parts & Inks
Diagraph respects and values the relationships we have with our customers and business partners, and is committed to providing you with the level of superior technical service and support that you’ve come to expect.
As your single source provider of coding, marking and industrial labeling solutions, Diagraph appreciates your business and is committed to providing you with unparalleled service and support. Below you will find a brief description of our most popular services.
Our toll-free service and support telephone number is (800) 526-2531 or you can reach us by sending an email to service@diagraph.com. We look forward to serving you.
Diagraph Service Repair Center
The Diagraph Service Repair Center offers repair and service on large character ink jet systems and printheads, high-resolution ink jet systems, and automated labeling systems.
For more information on our repair programs, click Here.
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Technical Help Desk Telephone Support
Toll-free access to our Service Help Desk technical support is offered as a free service to our customers. Diagraph maintains a staff of highly trained technical support technicians who are available from 7:00AM to 5:00PM (CST) each business day to assist you and answer your technical questions. Technical phone support provides answers to questions ranging from part number enquiries to advanced trouble shooting assistance. Our Diagraph Help Desk Technicians are ready to serve you and can be reached by calling (800) 526-2531.
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On-Site Technical Support
Diagraph maintains a national team of highly trained Field Service Technicians who are available for on-site repair or maintenance of your Diagraph systems. Our Field Service Technicians are certified to work on the full range of Diagraph systems, and their vans are fully stocked with common repair parts and tools to provide you with a rapid and efficient solution to your problem. Each Field Service Technician is required to successfully complete the annual training requirements at Diagraph in order to remain on the leading edge of technical skill. You can reach our central dispatch team to schedule a Diagraph Technician for a site visit by calling (800) 526-2531.
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Preventative Maintenance Agreements
Protect your investment with the Diagraph Preventative Maintenance program. Diagraph provides a comprehensive offering of maintenance agreements to suit your needs. Purchasing one of these agreements provides service and protection above the normal warranty provision listed in Diagraph's warranty policy. Contact Diagraph at (800) 526-2531 for more details regarding specific agreements or to answer any questions on the coverage provided by a preventative maintenance agreement.
Diagraph offers maintenance agreements to cover your LINX Small Character Continuous Ink Jet System, your Diagraph High-Resolution Ink Jet System, your Diagraph Large Character Integrated Valve Ink Jet System and your Diagraph Automated Labeling System. All these agreements offer excellent value for the price, and ultimately peace of mind for your maintenance and production staff.
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Printhead Cleaining and Exchange Programs
Diagraph provides lifetime care of your inkjet printheads through the Printhead Cleaning and Exchange Programs. These programs are available for both Diagraph large character integrated valve (IV) printheads, and Diagraph Trident high resolution printheads. For more information on these value priced programs, contact Diagraph Customer Service at (800) 526-2531.
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