October 19, 2006
Dear Valued Customer:
Diagraph Marking and Coding is very pleased to announce the release of the latest generation Integrated Valve printhead, the IV9 Dot. This product will be a direct replacement for several of Diagraph’s current Integrated Valve printheads. The following table lists the direct replacements:
5770002P500 - ASSY,IV9DOT PRNT HD,1/2",POR
5700406 - PH,IV 1/2",POR
5701201 - PH,IV,1/2" POR,ENVIRONMENTAL
5770002N500 - ASSY,IV9DOT PRNT HD,1/2",NP
5700407 - PH,IV 1/2",NP
5701202 - PH,IV,1/2" NP,ENVIRONMENTAL
5770002P875 - ASSY,IV9DOT PRNT HD,7/8",POR
5700404 - PH,IV,7/8" POR
5700475 - PH ASSY,7/8" 9-DOT POR SP
5770002N875 - ASSY,IV9DOT PRNT HD,7/8",NP
5700405 - PH,IV,7/8" NP
5700476 - PH,7/8" 9-DOT,NP,SP
The improved printhead assembly now has an industrial design that has a one piece, die-cast aluminum housing. It is now environmentally sealed for harsh environments, has automatic dot correction, overdrive protection, and photocell bracket mounting holes. The new design also includes a built-in LED display and membrane switch that allows for channel purging, adjusting the pulse and width, and changing the pressure directly from the printhead.
Certain configurations of bracketry, which are older than five years and round in shape, used with older style Diagraph Integrated Valve products may require an adaptor plate (part # 5770-219) to install the new printheads. Documentation and information regarding the installation of these new print heads is available on the Diagraph website, www.diagraph.com. If you have additional questions, please contact our technical support group at 1-800-526-2531.
We appreciate your past business and look forward to being your Marking & Coding supplier in the future. We expect that you will find this new generation of printhead to exceed your expectations for industrial ink jet and be a cost effective tool for your marking & coding needs.
Eric Janes Customer Service Manager Diagraph Marking and Coding
TO CELEBRATE 125th ANNIVERSARY, DIAGRAPH INTRODUCES NEW GLOBAL STRATEGY
DEDICATED TO MAKING MARKING, CODING & LABELING EASY
World´s Oldest Coding Company Stays Modern with Strategic Shift Across All Aspects of Its Business
Diagraph Marking & Coding (www.diagraph.com), an ITW Company, announces the rollout of a new global strategy tightly focused on making package marking, coding and labeling easy.
Diagraph´s new brand identity focuses every aspect of the company´s business on providing hassle-free marking, coding and labeling for customers. This is achieved through an unwavering commitment to three core brand values – reliability, partnership and simplicity.
Far from an isolated marketing exercise, the new brand values represent the culmination of years of careful listening to customer priorities and a comprehensive top to bottom overhaul of Diagraph´s entire business structure. Moving forward, all aspects of the company´s business (including new product development, customer service, billing, delivery and human resources) are being driven by a shared commitment to providing products that are easy to use and being a company that is easy to work with.
Top to Bottom Brand Reorganization
As part of this new strategy, sister companies within the ITW Marketing & Coding Group will be rolled into the Diagraph brand.
Trident, the inventor of the world´s only repairable and longest lasting piezoelectric print engine, and Norwood inventor of the world´s first hot stamp imprinter for the food industry will become part of Diagraph Marking & Coding. The Trident name, respected worldwide and synonymous with rugged industrial design will remain the product brand name for piezoelectric print engines. Norwood Marking Systems will be completely consolidated into Diagraph with all new thermal transfer technology being produced under the Diagraph name.
This strategic focus on making marking, coding, and labeling easy will be rolled out across Diagraph’s operations worldwide, including Diagraph Mexico, Diagraph Asia, and Diagraph’s European operations through Allen Coding. Additionally, the Diagraph Global Partner Network of certified distributors will benefit from forthcoming products, programs, and services– extending the benefits of this new strategy to all Diagraph technology users.
Strategy in Action
In the weeks and months ahead, customers will see the launch of a number of new products, services and logistical enhancements all designed to make product marking easy.
Printing systems have been designed for market-leading uptime. Interventions are minimal, tool-less where possible and simplified with the goal of minimal touches for routine items like message editing, consumable replenishment and filter changes. New product development is focused on machine level communications and connectivity, with an emphasis on simplifying diagnostics and increasing uptime through preventive and predictive maintenance.
A comprehensive service offering underscores Diagraph´s desire to partner with its customers in all aspects of their coding and labeling operations, allowing customers to remain focused on their business. Service programs have been designed to match the skill level of customer maintenance teams.Levels range from "DIY" to "never lift a finger". Pro-active need anticipation and one-call-resolutions are guiding goals behind all service programs.
Additionally, customers will notice Diagraph´s new modern logo, updated visual identity and newly updated website (www.diagraph.com).
Context: 125 Years of Thinking Ahead
Diagraph, the world´s oldest product marking company, is celebrating its 125th Anniversary in 2018. The company has stayed relevant for over 100 years by anticipating industry trends and strategically realigning the brand to meet evolving market needs.
This approach has allowed Diagraph to remain at the forefront of global product marking needs with an impressive array of breakthrough technologies including: the world´s first stencil cutting machine (1893), the world´s first circular stencil cutting machine – the Diagraph (1902), the world´s first roll coder – the DiCoder (1969), the world´s first integrated valve jet technology (1986), the world´s first high resolution piezoelectric barcode print engine – Trident technology (1990), the world´s first centralized ink delivery system design for high resolution inkjet (1996), the world´s first automated cleaning system for high resolution inkjet technology (2002) and the world´s first all-electric automated labeling system platform (2008).
Diagraph´s new global strategic commitment to making it easy for manufacturers to make the perfect mark on their product represents a new chapter in Diagraph´s forward-looking leadership.
New from Diagraph, An ITW Company
St. Louis, MO. . .Diagraph introduces the latest generation of controllers in its IJ3000™ line of large character ink jet printers—the IJ3000 ES Controller. This powerful, low-cost web-server based HMI features a color touchscreen display, drives Diagraph’s Integrated Valve or Impulse Jet printheads, and has a 100-base T Ethernet network port for web browser, network connectivity.
The Ij3000 ES controller drives Diagraph’s integrated valve printheads, (perfect for applications that call for coding tray packs on opposing sides) or drives Diagraph’s high-resolution impulse jet printheads (perfect for printing alphanumerics; reliable, verifiable bar codes; and high quality logos and graphics on corrugated cartons or other substrates, porous and non porous).
To launch this new product, Diagraph has created special package “Ij3000 ES kits” for dual head Integrated Valve 9 or 18 dot printhead applications and has special introductory pricing through September 30, 2007. Interested parties should call 800-722-1125 for pricing.
Each kit includes
Shown above: The New Ij3000 ES Controller, (2) IV9-dot Integrated Valve printheads, photoeye, printhead cables, mounting brackets. Application shown: coding opposing sides of traypacks.
Shown above: A new IV9-Dot Integrated Valve Printhead marks date codes on tray packs easily and ledgibly. Driving this printhead is the new Ij3000 ES Controller.
Shown above: The family of Ij3000 controllers. From left to right: XLS, LS, and ES controllers. The Ij3000 ES is “small and mighty”, packing a lot of punch for its size.
Like all Diagraph ink jet printing systems, the Ij3000 ES Controller is built to last, with minimal maintenance, even in hostile industrial environments. It provides reliable performance in all kinds of conditions—hot, cold, wet and dry.
For more information, call Marketing Services for Diagraph Large Character Ink Jet Systems at 800-722-1125 or send e-mails to email@example.com
Not having what you need for your coding and labeling equipment when you need it can put a halt to production. This is why we recommend taking a proactive approach to the supplies you need to keep your equipment up and running in tip-top condition. The result? Your coding and labeling operations run like a well-oiled machine, with the right amount of consumables at the ready based on your production and the right parts on hand leading up to preventive maintenance actions.
Through the Diagraph On-time Delivery component of our Diagraph Solution Center model, we match each customer with a dedicated account team that can help plan your order schedule for supplies around the following:
The Diagraph On-time Delivery program is just one of the ways we partner with customers to deliver tangible value throughout a long-term relationship. Free yourself from the hassle and complexity of coding and labeling supply management and also save money by opting-in to our annual services to receive a predictability discount.
Learn more about the other three components of the Diagraph Solution Center:
At Diagraph Marking & Coding, we believe that service interventions should always be planned, never a surprise. There are several components to an operations and maintenance program that make this possible, but one of the most important ones that we like to focus on is operator and maintenance team training. A well-trained equipment end user can keep systems running at their ideal performance level for longer.
When working with customers to develop a training program that is right-sized to their coding and labeling operation, we focus on the following:
Operator and maintenance team training is critical at time of installation. We want the operators to understand how to navigate the user interface, perform commands that are relevant to their application, evaluate the system’s performance, and properly perform routine maintenance.
When working with maintenance teams, we cover routine maintenance expectations, system diagnostics, and the steps needed to perform required service interventions on the system. A discussion around service intervals recommended for the unique manufacturing environment as well as what parts are required (if any) to perform maintenance are also identified.
Because we understand that questions come up after users have spent some time with the equipment, we like to do a post-installation check-in to ensure that everything is running smoothly and questions get answered.
Although customers can request training for their workers at any time, we incorporate regularly scheduled training intervals into our contract service programs. This ensures that operators remain proficient in using Diagraph coding and labeling technology throughout their use of the equipment and helps account for the training of any new workers that may have joined with our customers since the last training date. Performing regularly scheduled training also allows our field service team to inform our customers of new capabilities that may be helpful for their application that are unlocked by firmware upgrades.
We offer advanced technical training for customers that takes place either at our training facility in St. Charles, Missouri or on-site at the customer’s facility in a training or meeting room. Our advanced technical training is ideal for largely independent maintenance teams that perform the bulk of diagnostics and service work on their coding and labeling technology. At Diagraph, we customize all advanced technical training programs to the unique goals of the maintenance team and manufacturing environment.
All of our training programs are performed by Diagraph Factory Certified Service Technicians to ensure that you are getting the most up-to-date information about how to best use your coding and labeling equipment.
Interested in scheduling a training session or building a full training program for your team? Speak with a Diagraph representative today by calling 1.800.722.1125 or contacting us through the website.
Every year the biggest show in packaging and processing raises the bar for innovation and consumer trends. Whether you're looking for a solution to production challenges or you're attending to absorb new industry information, experts from across the industry exhibit at PACK EXPO to share their latest and greatest products and services. This fall, PACK EXPO kicks off in Las Vegas on September 23rd through the 25th.
If marking, coding and labeling solutions are on your list for the show, visit Diagraph at booth C-4000. Our product specialists are ready to help answer your questions about product identification - from product coding to case coding - and material handling. We're here to help pair you with the solution that best matches your product coding application needs whether that is best accomplished with small character inkjet, high-resolution inkjet, labeling, thermal transfer or laser coding.
This year we are offering PACK EXPO attendees that have their badges scanned in Diagraph's booth C-4000 exclusive access to great promotional offers across all of our product lines. We're making it easy for you to upgrade your systems to the latest technology with major savings. If you are attending the show, be sure to stop by the booth to ensure that you qualify for these show specials.
To be eligible for any of these exclusive show specials, you must have your badge scanned at C-4000. These offers are valid for US customers only and redeemable through the end of 2019.
We're also offering free registration to Pack Expo to customers who use our comp code 35N95 when you register here.
Coding is a CRAFT
Top 3 Tips for Choosing a Coding Provider
It can be difficult to choose a marking, coding and labeling equipment provider with so many available. These tips will help you find the best provider for your business:
At Diagraph, we are dedicated in solving your coding and labeling challenges. Diagraph has been assisting customers for over 120 years improving production line efficiencies with simple, reliable, cost-effective coding and labeling solutions. Visit us at www.diagraph.com or contact us at 800.722.1125.