Diagraph Marking & Coding focuses on partnering with customers in every aspect of their coding and labeling operations, including working closely to develop a unique supply strategy that ensures our customers have the appropriate coding and labeling supplies on hand for when they need them. This holistic approach to partnership allows Diagraph to maximize efficiencies for customers and drive tangible value throughout a long-term partnership.
When working with customers to develop a custom supply strategy, we take a close look at the following:
Many of our customers prefer to opt-in to our annual supply strategy service to receive regular deliveries tailored to their production. Supplies are routinely sent at a specified interval utilizing this service and are eligible for special Diagraph Insider Predictability Discounts. Other customers with more seasonality to their business often enjoy a standing order arrangement that allows them to call in a pre-determined order on-demand. Both of these programs have their perks.
Interested in working with Diagraph to keep your marking, coding, and labeling operations running as easily and efficiently as possible? Speak with a Diagraph representative today by calling 1.800.722.1125 or contacting us through the website.
At Diagraph Marking & Coding, we believe that service interventions should always be planned, never a surprise. This is why we like to work with customers to get out ahead of wear-caused failures, giving them the ability to decide when service will be done around their own production schedules. Whether working directly with the Diagraph Field Service Team to keep your fleet of coding and labeling equipment running smoothly or taking on the bulk of the maintenance work on your own, we like to closely advise customers on preventive maintenance and wear part supply plans that are ideal for the age and utilization of their equipment.
There are several factors we take into consideration when developing maintenance recommendations for customers:
Our happiest customers have well looked-after equipment, whether they are taking the lead on maintaining the equipment themselves or partnering directly with Diagraph for equipment service. At Diagraph, we offer training programs to match the skill level of your operations and maintenance teams, have custom preventive maintenance programs tailored to your team’s needs and goals, and offer premier programs for customers who prefer the peace-of-mind that comes with their equipment being fully covered.
Interested in learning more about Diagraph’s Field Service Team? Speak with a Diagraph representative today by calling 1.800.722.1125 or contacting us through the website.
Companies rely on engineers or technicians to keep production lines up and running. These job functions are essential to hitting production targets, so it is key that their skill level on equipment is proficient. When making the decision to replace this equipment, the amount of time and money that will have to be invested in training your labor is a major deciding factor.
Continuous inkjet (CIJ) technology is most often the technology of choice for manufacturers to apply variable information such as lot, batch and expiration dates on their products. CIJ printers have relatively low capital costs and print in any orientation on most materials at high speeds. It is very common to find one or two CIJ printers on each packaging production line. For these customers, Diagraph offers the Linx model 8900 Series CIJ printers that require minimal need for line operators to learn new procedures when the units are introduced to the production line.
Traditionally, CIJ printers require the attention of skilled labor to keep printers clean (which is critical to operation) or to tweak print quality at the printhead level. The industry-leading 8900 Series designs can be operated and maintained with minimal touches due to the following features:
If you are considering replacing existing CIJ equipment and need it to operate with minimal intervention, the simple operation and maintenance of the Linx 8900 Series printer makes it the right piece of equipment for you. Get our FREE comparison datasheet to understand how the Linx 8900 Series stacks up against competitor CIJ printers.
TO CELEBRATE 125th ANNIVERSARY, DIAGRAPH INTRODUCES NEW GLOBAL STRATEGY
DEDICATED TO MAKING MARKING, CODING & LABELING EASY
World´s Oldest Coding Company Stays Modern with Strategic Shift Across All Aspects of Its Business
Diagraph Marking & Coding (www.diagraph.com), an ITW Company, announces the rollout of a new global strategy tightly focused on making package marking, coding and labeling easy.
Diagraph´s new brand identity focuses every aspect of the company´s business on providing hassle-free marking, coding and labeling for customers. This is achieved through an unwavering commitment to three core brand values – reliability, partnership and simplicity.
Far from an isolated marketing exercise, the new brand values represent the culmination of years of careful listening to customer priorities and a comprehensive top to bottom overhaul of Diagraph´s entire business structure. Moving forward, all aspects of the company´s business (including new product development, customer service, billing, delivery and human resources) are being driven by a shared commitment to providing products that are easy to use and being a company that is easy to work with.
Top to Bottom Brand Reorganization
As part of this new strategy, sister companies within the ITW Marketing & Coding Group will be rolled into the Diagraph brand.
Trident, the inventor of the world´s only repairable and longest lasting piezoelectric print engine, and Norwood inventor of the world´s first hot stamp imprinter for the food industry will become part of Diagraph Marking & Coding. The Trident name, respected worldwide and synonymous with rugged industrial design will remain the product brand name for piezoelectric print engines. Norwood Marking Systems will be completely consolidated into Diagraph with all new thermal transfer technology being produced under the Diagraph name.
This strategic focus on making marking, coding, and labeling easy will be rolled out across Diagraph’s operations worldwide, including Diagraph Mexico, Diagraph Asia, and Diagraph’s European operations through Allen Coding. Additionally, the Diagraph Global Partner Network of certified distributors will benefit from forthcoming products, programs, and services– extending the benefits of this new strategy to all Diagraph technology users.
Strategy in Action
In the weeks and months ahead, customers will see the launch of a number of new products, services and logistical enhancements all designed to make product marking easy.
Printing systems have been designed for market-leading uptime. Interventions are minimal, tool-less where possible and simplified with the goal of minimal touches for routine items like message editing, consumable replenishment and filter changes. New product development is focused on machine level communications and connectivity, with an emphasis on simplifying diagnostics and increasing uptime through preventive and predictive maintenance.
A comprehensive service offering underscores Diagraph´s desire to partner with its customers in all aspects of their coding and labeling operations, allowing customers to remain focused on their business. Service programs have been designed to match the skill level of customer maintenance teams.Levels range from "DIY" to "never lift a finger". Pro-active need anticipation and one-call-resolutions are guiding goals behind all service programs.
Additionally, customers will notice Diagraph´s new modern logo, updated visual identity and newly updated website (www.diagraph.com).
Context: 125 Years of Thinking Ahead
Diagraph, the world´s oldest product marking company, is celebrating its 125th Anniversary in 2018. The company has stayed relevant for over 100 years by anticipating industry trends and strategically realigning the brand to meet evolving market needs.
This approach has allowed Diagraph to remain at the forefront of global product marking needs with an impressive array of breakthrough technologies including: the world´s first stencil cutting machine (1893), the world´s first circular stencil cutting machine – the Diagraph (1902), the world´s first roll coder – the DiCoder (1969), the world´s first integrated valve jet technology (1986), the world´s first high resolution piezoelectric barcode print engine – Trident technology (1990), the world´s first centralized ink delivery system design for high resolution inkjet (1996), the world´s first automated cleaning system for high resolution inkjet technology (2002) and the world´s first all-electric automated labeling system platform (2008).
Diagraph´s new global strategic commitment to making it easy for manufacturers to make the perfect mark on their product represents a new chapter in Diagraph´s forward-looking leadership.
Learn more about Linx small character continuous inkjet coders.
It is estimated by the US Grocery Manufacturers Association that over half of recalls cost companies over $10M. In addition to the financial implications, recalls for defective products could be harmful to the health of your customers and ultimately damaging to your reputation. These two major factors support the necessity of product identification in the form of date codes, lot codes and batch codes to track and trace in the event of a recall.
Two common automated marking and coding solutions for food packaging are continuous inkjet and laser coding. Which solution best fits your application is dependent on a number of factors. To help you in this evaluation process, we have outlined a few consideration questions:
Continuous Inkjet Considerations
Continuous inkjet (CIJ) can mark onto virtually any substrate type, rounded or flat, ranging from plastic bags, glass jars, metal cans, paper cartons and more. Because of the variety of ink types and colors available, you can achieve a high-contrast mark on nearly any color packaging.
Laser Coding Considerations
Laser, by comparison, creates a permanent mark on most surfaces although not all packaging types will guarantee a high-contrast batch, lot or date code. The etched marks from laser will last, although on clear plastics and glass the coding may not be as easily visible as black ink from CIJ.
Continuous Inkjet & Laser Coding Considerations
Accurate batch, date and expiration codes are essential for customers and retailers alike. If your production lines perform multiple changeovers for different products each shift, this leaves room for errors. Leading CIJ and laser solutions have features for storing unique, variable messages and icon-based interfaces that can be operated without extensive training for message creation and retrieval. Reliable, accurate coding methods will keep your line running in uptime and ensure speedy recall of products in that event.
If your products have high retail value, they may be susceptible to counterfeiting. There are internal tracking and security codes that can be made on a product discreetly, that are only visible under certain circumstances by the manufacturer to verify authenticity and product origin. For CIJ, one option is security UV inks that are nearly invisible until exposed to UV light.
The low-contrast, permanent marks created from laser etching are a benefit in the case of anti-counterfeiting codes. Codes can be applied to packaging in an inconspicuous location without compromising the appeal of the packaging design.
These are only a few considerations to keep in mind when selecting between continuous inkjet and laser coding for your food or beverage packaging line. For more information on how coding ties into food safety and traceability, download our full whitepaper.
Coding for Safety & Traceability in the Food Supply Chain: A Comparison of Continuous Inkjet & Laser Coding
Not having what you need for your coding and labeling equipment when you need it can put a halt to production. This is why we recommend taking a proactive approach to the supplies you need to keep your equipment up and running in tip-top condition. The result? Your coding and labeling operations run like a well-oiled machine, with the right amount of consumables at the ready based on your production and the right parts on hand leading up to preventive maintenance actions.
Through the Diagraph On-time Delivery component of our Diagraph Solution Center model, we match each customer with a dedicated account team that can help plan your order schedule for supplies around the following:
The Diagraph On-time Delivery program is just one of the ways we partner with customers to deliver tangible value throughout a long-term relationship. Free yourself from the hassle and complexity of coding and labeling supply management and also save money by opting-in to our annual services to receive a predictability discount.
Learn more about the other three components of the Diagraph Solution Center: