- 1
After sitting idle for a few minutes, the dots in the in the first message are too small when the I.V./700 starts printing again. Why?
Undersized dots on startup can result from two adjustments: dot size and print delay. These variables need to be tested and set at the same time to achieve a satisfactory solution. Adjust the size of the first printed dots and the print delay by following the directions on instruction page C9 of the I.V. 700 User Manual.
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- 2
All indications are normal but the I.V./700 prints on every other box. Why?
The Photocell Off distance is longer than the length of the product. Decrease the Photocell Off distance by following the directions on instruction page F5 of the I.V.700 User Manual.
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- 3
Are these options available on my PC based system?
With the exception of lower half of 18 dot printhead select (DIP switch 4 on PC based system), these functions are controlled through the system's PC software.
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- 4
Can I have two logic boards with the same address?
No, each logic board in the systems must have separate addresses.
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- 5
Can I use the same photocell and encoder on both interface boards in my controller?
Yes, a cable (Diagraph part number 5700-705) has to be installed between P21 on both interface boards.
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- 6
How do I enable the fixed line speed?
Move jumper block to the front two pins of P18 (located between the two potentiometers on the front of the interface board). Adjust the potentiometer (clockwise for faster, counter-clockwise for slower) above P18 while printing, until print lines up.
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- 7
How do I enable the special options on my stand-alone system?
Follow these steps to enable one or more of the special options: 1. Determine the options required for the application. 2. Sum the values of all options identified in step one. 3. Using the handheld terminal, select the options menu and enter the sum of the values. 4. Turn OFF the Series 1 controller, and select the ON (closed) position for DIP switch 4 5. Turn ON the Series 1 controller. 6. After the controller finishes the initialization process, press any key and enter the sum of the option values. 7. Select the OFF (open) position for DIP switch 4.
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- 8
How do I set the logic board address on my PC Based system?
Logic board address is set to a binary address of 0 to 15 (PC address 1 through 16) on PC based systems.
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- 9
How do I set the logic board address on my stand-alone system?
Logic board address is set to a binary address of 1 to 15 (hand-held terminal address A through O) on stand-alone systems.
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- 10
How do I set the lower half of an 18 dot printhead on my stand-alone system?
Option 64 sets the logic board for the lower half of an 18 dot printhead.
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- 11
How do I set-up the terminal mode on a Series-1 interface board?
The interface board has a built in RS-232 to RS-422 converter, if the terminal (PC or hand-held terminal) is an RS-232 device, the three rear post sets at P3 must have jumper blocks installed. If the terminal is an RS-422 device, the jumper blocks must be in the three front post sets at P3. Note that the interface board connected directly to the terminal device is configured per the terminal (RS-232 or RS-422), all other interface boards in the system must be configured for RS-422.
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- 12
How do I turn Web mode on?
Web mode is selected in the set indentation function on the Message Select system. Web mode is selectable by DIP switch 2 on Non-Select and PC based systems.
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- 13
How many different types of logic board are there?
There are three types of Series-1 logic boards: 1. SA99 Non-Select (stand-alone, hand-held terminal interface) 2. SA99 Message Select (stand-alone, hand-held terminal interface) 3. PC based (computer interface)
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- 14
How many printheads can a logic board control?
Each logic board can control nine print dots. Therefore a logic board can control either one nine dot or one half (upper or lower nine dots) of an eighteen dot printhead.
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- 15
I am only using one logic board on my interface board, does it matter how it is connected?
Yes, the logic board must be connected to the outside interface board connectors (P1 and P8), or the printhead will not print. A quick test for an incorrectly connected logic board on an interface board is that it will purge but not print.
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- 16
I have a PC based system, what is the appropriate software?
Older installations may be using Diagraph’s Telemark or Series-1 DOS software. Newer installations or upgrades performed after December 1999 should have IV-PRO Windows based software installed.
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- 17
I have two logic boards connected to my interface board. Which board controls which printhead?
The logic board furthest from the interface board controls the first head (or upper nine dots of an 18 dot head), the logic board closest to the interface board controls the second head (or lower nine dots of an 18 dot head).
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- 18
I selected fixed speed and now my I.V./700 prints random dots Why?
The I.V./700 print direction is wrong. Change the print direction by following the directions on instruction pages F8 of the I.V. 700 User Manual.
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- 19
Is my LC-400 an RS-232 or RS-422 device?
The LC-400 is an RS-232 device.
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- 20
Is there any other way to tell what type of logic board I have?
Yes, the firmware chips on the logic board are labeled with the board type: SA99 Non-Select SA99 NON-SEL SA99 Message Select SA99 MSG SEL PC Based PC ER SYS Additionally, the stand-alone logic boards have three firmware chips installed (U4, U5, U6), and the PC based logic boards normally only have two chips installed (U5, U6) and one empty socket.
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- 21
My logic board does not appear to be any of the ones listed above, what is it?
There are some custom systems installed, but they are all based on one of the three types of logic boards, with firmware and/or hardware changes installed.
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- 22
My software is not shown above, what is it?
Some installations may have custom software installed to operate the Series-1 system.
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- 23
The I.V./700 is not printing and ALL the LEDS are blinking. Why?
A short-circuit has occurred. Disconnect the round plug connector, and the printhead. Connect the round plug connector, but DO NOT connect the printhead. If the unit initializes normally, replace the printhead. If the unit does not initialize normally, replace the controller. Call Diagraph support for directions.
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- 24
The I.V./700 is not printing and the ink LED is flashing. Why?
The printer is out of ink. Replace the old ink can with a new can.
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- 25
The I.V./700 is not printing and the photocell LED is not blinking. Why?
The photosensors can not detect the product. They can be either too far from the product or dirty. Clean the photosensors and adjust the printhead within 0.25 inch of the product.
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- 26
The I.V./700 is not printing and the power LED is not lighted. Why?
The printer does not have power. Check the following:
[A] The round plug connection at the base of the controller;
[B] The cable connection at the base of the power supply;
[C] The round plug for a 15 VDC output;
[D] The cable connection at the rear of the printhead;
[E] The wall receptacle to make sure that it is supplying power.
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- 27
The I.V./700 is not printing but all LED signals are normal. Why?
The character width setting is too small for the product line speed. Increase the character width by following the directions on instruction page C3 of the I.V.700 User Manaul.
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- 28
The I.V./700 is printing normally but it’s the wrong message. Why?
The wrong message has been selected to print. Follow the directions on instruction page A1 of the I.V.700 User Manual and select another message to print.
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- 29
The I.V./700 is printing normally but the message is too wide. Why?
The character width is too big or too narrow. Perform one of the following procedures:
[A] Shorten or widen the character width by following the directions on instruction page C3.
[B] Increase or decrease the fixed speed by following the directions on instruction page F6 of the I.V. 700 User Manaul.
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- 30
The I.V./700 is printing the correct message but ink dots are missing from some of the characters. Why?
The faceplate of the printhead is dirty and some of ink jet orifices are blocked. Clean the faceplate with water and purge the printhead. If any of the ink jet orifices remain blocked, then remove the obstruction using a Broach Kit (1902- 857).
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- 31
The I.V./700 is printing the correct message but the characters are out of position and there are a lot of extra dots. Why?
The printhead is too far from the product. Adjust the printhead until it is closer to the box. The faster the box travels the closer the printhead must be to the box.
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- 32
The I.V./700 is printing the correct message but the ink dots are too small. Why?
The dot size is too small. Increase the dot size by following the directions on instruction page C4 of the I.V.700 User Manaul.
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- 33
The I.V./700 is printing the correct message but the message is too far to one side. Why?
The message indent distance is incorrect. Adjust the distance by following the directions on instruction pages C1 and C2 of the I.V. 700 User Manaul.
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- 34
The I.V.700 is not printing even though all of the LED’s are working normally. Why?
Remove the four Phillips screws from the controller housing and check the cable connection between the printhead cable and the controller board.
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- 35
What do I need to watch out for when enabling the 18-dot sync circuit?
The 18 dot sync circuit waits for both logic boards to have information to be printed prior to enabling the print to start. Therefore, insure that the print message has print on both halves of the printhead, and that the indents are the same on both logic boards.
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- 36
What do the DIP switches on the logic board do?
DIP switches 1 through 4 set various parameters on the logic board, DIP switches 5 through 8 set the logic board address.
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- 37
What do the LEDs on the logic board indicate?
The LEDs cycle during the boot-up process to indicate the logic board has passed the diagnostics; during normal operation the LEDs indicate the following conditions: Green On Controller receiving line speed signal Yellow On No line speed signal being received All Red flashing Printhead purge being performed Lower Red flashing Ink out or ink beacon failed If the photocell changes state during the boot-up process, it may fail the diagnostic test. Re-start the controller and insure that the photocell does no-t change state (product detect/ no detect) until the system has completed the diagnostics.
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- 38
What does the 18-dot sync circuit do?
The 18-dot sync circuit (enabled by placing jumper block on upper two pins of P4) synchronizes the two logic board outputs so that the upper and lower halves of the print line up.
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- 39
What does the interface board do?
The interface board provides the interface between the outside world (terminal, printheads, encoder, photocell, etc.) and the logic boards. The interface board it also contains circuitry for 18 dot sync and fixed line speed.
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- 40
What does the potentiometer and jumper (P20) below the fixed line speed jumper do?
These enable the photocell re-trip circuit and adjust the photocell re-trip time. The photocell re-trip circuit can be used to simulate Web mode print, but it is not recommended for use.
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- 41
What is a PC based logic board?
The PC based logic board requires a computer with appropriate software to operate. The thumb-wheel switches on the front panel control the message indent.
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- 42
What is an SA99 Message Select logic board?
The SA99 Message Select logic board can store up to 99 messages of 40 characters each. Two thumb-wheel switches on the front panel select the message to print. Message indent is set through the hand-held terminal.
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- 43
What is an SA99 Non-Select logic board?
The SA99 Non-Select logic board can store up to 99 messages of 40 characters each. The three thumb-wheel switches on the front panel control the message indent. User interface is provided through the hand-held terminal.
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- 44
What is meant by a stand-alone system?
A stand-alone system does not require a PC to operate; a hand-held terminal (normally an LC-400) is used to communicate with the logic boards.
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- 45
What is the fixed line speed circuit?
The fixed line speed (internal encoder) allows printing on products that do not change speed.
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- 46
What is Web mode?
Web mode is used to mark on a continuous or extended product that requiring multiple marks along the surface of the product. Web mode reprints the same message at a preset interval along the surface, whenever the logic board receives both a line-speed signal and a product detect signal. Applications include product information on sheeted material, lumber, and textiles.
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- 47
What other options are available on my stand-alone system?
There are eight special options for Series 1 systems. 1. Individual message counts 2. The available options 3. European date format 4. Holds count if message changes 5. Disable message advance 6. Thumb-wheel message selection active 7. Reset count to run on hardware reset 8. Lower half of 18 dot printhead Refer to the Special Options sections of the Series 1 User manual for detailed information on special options of the Series 1.
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- 48
What will happen if I don’t follow the above rules?
Communications will slow down on the first board that is ready to print.
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- 49
What will happen if I have the same address on two logic boards?
The system is not communicating properly. Invalid characters appear on the handheld displayed of a stand-alone system when selecting the controller address. The PC software will not recognize the boards on a PC based system.
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- 50
Which board is the logic board, and what does it do?
You can identify the logic board by the bank of LED's on the front of the board. The logic board provides most of the functionality of the controller, and contains a microprocessor, memory and associated circuitry.
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- 51
Why do I need to specify the lower half of an 18 dot printhead?
The column position on the lower half of an 18 dot printhead is the reverse of a nine dot printhead. If this is not set correctly, the print will not be readable.
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- 52
Why would I use the fixed line speed?
Using the fixed line speed is more economical (no external encoder required) if the line speed is consistent.
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- 53
Why wouldn’t I use the fixed line speed?
If the line speed is not consistent, the print can become un-readable; the printed length and placement of the message will also change with slight variations in actual line speed. In addition, the printheads will print the message if the photocell is tripped while the line is stopped.
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