- 1
Are training classes available for Diagraph products?
Yes, Call our customer support center at 1-800-526-2531 and ask to speak to a Coding or Labeling Technical Training Manager.
»Top of Page
- 2
Does Diagraph charge for technical support calls over the phone?
Yes, there may be a charge for technical support over the phone. Each customer is entitled to a free initial consult with a technical support technician. The intent is to resolve the problem on the first call; additional calls for the same issue might be subject to charges.
»Top of Page
- 3
How can I arrange a block of phone support time for my products?
You can arrange a block of phone time by calling our customer support center at 1-800-526-2531 and purchasing a block of phone support. Phone support time is available in three-hour minimum blocks.
»Top of Page
- 4
How do I arrange for a service technician to visit my facility and repair my Diagraph equipment?
To schedule a service technician to visit your facility, call our customer service center at 1-800-526-2531 and ask to arrange on-site service.
»Top of Page
- 5
How do I purchase a service contract or preventive maintenance program?
To purchase a service contract or preventive maintenance program, call our customer support center at 1-800-526-2531 and ask about purchasing one of our many service contracts or preventive maintenance programs.
»Top of Page
- 6
Why does Diagraph refer customers to the manufacturer for support on desktop label printers?
Diagraph wants all of our customers to receive the highest level of technical support on all the products and solutions that Diagraph offers. Therefore, it is the decision of the corporation to refer desktop printer customers to the most current source of information, the manufacturer.
»Top of Page