Diagraph Marking & Coding offers on-site and in-house repair services for a wide variety of equipment including Diagraph high resolution inkjet, large character inkjet, Linx small character continuous inkjet, and various automated labeling systems.
On-Site Equipment Repair
Diagraph’s team of Field Service Technicians cover our customers coast-to-coast. Whether you need a site survey, installation, troubleshooting, maintenance, or repairs, our dedicated technicians are ready to be dispatched to your location. We always recommend on-site repairs because of the additional value our experts bring. Our technicians can be called upon to review your application and make recommendations for decreasing your cost of operations through preventative maintenance or revisions in how the equipment is used, maintained, or operated.
To schedule a technician on-site at your facility, please call us at 1.800.722.1125 or email us at firstname.lastname@example.org.
In-House Equipment Repairs
Although scheduling a technician on-site is the fastest and most convenient way to repair your equipment, Diagraph also maintains in-house resources to repair equipment sent to our facility in St. Charles, MO including:
- Automated labeling equipment - Sato print engines S84ex, S86ex and ZE 500
- Large character inkjet (LCIJ) equipment - Provide model number and serial number of your equipment when calling in for repairs
All questions or requests for in-house equipment repairs can be directed to 1.800.722.1125 or email@example.com.
Printhead Cleaning and Exchange Programs
Diagraph helps you extend the useful life of your printheads by providing lifetime care through Printhead Cleaning and Exchange Programs. These programs are available for both Diagraph large character integrated valve (IV) printheads and Diagraph Trident high resolution printheads. For more information on these value priced programs, contact Diagraph Customer Service at 1.800.722.1125.
TTO Flat Rate Repair Program
We believe that prevention is the best form of protection for coding and labeling equipment. This is why Diagraph offers a Flat Rate Repair Program for thermal transfer overprinters (TTO). When you send in your printer for repair, we will overhaul your system to fix what is causing your issue now and get out ahead of the likely issues to spring up next based on the overall health and life of your printer. This program is best utilized on a preventive maintenance schedule before you have a problem, but can be applied in repair situations. All this work, including parts and labor, is covered by one low, flat rate.