Ease of serviceability was a common pain point expressed by customers at this year’s PMMI Annual Conference “The Customer Speaks — OpX Leadership Network Panel”. Manufacturers are experiencing frequent turnover, making it difficult to keep a staff knowledgeable, up-to-date and skilled on their equipment. Additionally, training staff can be a costly investment, especially when you’re in a constant rotation of training a new force due to your skilled labor – your time and money investment – walking out the door. Normal wear and tear is inevitable on continuous inkjet technology, leaving manufacturers with the option of relying on field servicing from the technology provider when staff lacks the knowledge and training required to maintain their CIJ systems. There are some features you can look for in a CIJ solution to circumvent mounting preventative maintenance costs related to an unskilled workforce: 1. Self-service modules that contain all parts to be changed at regular preventive maintenance intervals in a single module simplifies the process 2. Step-by-step on-screen instructions to guide operators through the maintenance process eliminates the need for a skilled technician 3. Predictive maintenance capabilities that perform real-time health checks, identifying dirty air filters, fluid filters, and ink degradation from harsh environments and aging before it takes a toll on your productivity 4. Easy, tool-less fluid cartridge refills with machine-readable codes to monitor and track the percentage of ink available This is only one pain point associated with continuous inkjet printers that add to your total cost of ownership. For Diagraph's full round up of hidden costs of owning a CIJ system and how to evaluate features for a lower cost of ownership, read our whitepaper by clicking here .