Diagraph Equipment Maintenance Agreements | Diagraph's Blog
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Diagraph Equipment Maintenance Agreements
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Our goal at Diagraph is to make maintaining your coding and labeling equipment both proactive and predictable. “Proactive” because we believe that service interventions should always be planned, never a surprise. “Predictable” because we believe that service interventions should be done around your production schedule. When done properly, this helps eliminate equipment downtime, keeping your production running as smoothly as possible.

Over the past 125 years, we have found that our happiest customers are our most well supported customers. We offer a variety of maintenance agreements that allow customers to choose the right level of support they need for their coding and labeling equipment.

Level 1 Support: Preventive Maintenance Agreements

Customers with well-staffed maintenance departments often opt for our standard preventive maintenance agreements in which a Diagraph Factory Certified Technician performs recommended service interventions for the equipment. Customers with preventive maintenance agreements also enjoy Diagraph Insider pricing on parts and consumables.

Level 2 Support: Custom Maintenance Agreements

Customers who want a higher level of support with service visits beyond regularly scheduled service intervals opt for a custom maintenance agreement. This helps establish an up-front cost for future maintenance that injects a level of predictability into their maintenance budget. Customers with custom maintenance agreements also enjoy Diagraph Insider pricing on parts and consumables beyond supplies that are already provided for as part of the agreement.

Level 3 Support: All-Inclusive Maintenance Agreement

Customers who want total peace-of-mind opt for our all-inclusive maintenance agreement, our Premier Agreement. Our Premier Agreements not only cover routine preventive maintenance but also all repair costs, including parts and labor, in the event that something unexpected happens, whenever it happens, during the coverage of the agreement. This level of support is purchased for a specified number of years at the time of purchasing your Diagraph systems. Your maintenance budget doesn’t get any more predictable than that! The agreement can be paid for upfront or over time if you opt to roll it into a leasing program.

Because we believe that equipment operators and maintenance teams are integral to the long-term performance of coding and labeling equipment, we work customer training programs into all levels of our service agreements. Interested in learning more about how Diagraph can best support your product identification operations? Speak with a Diagraph representative today by calling 1.800.722.1125 or contacting us through the website.

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