Our customers that realize the most value over the life of their coding and labeling equipment utilize some level of support from our factory-trained field service engineers. We fundamentally believe that service interventions should always be planned, never a surprise. With our flexible service and support options, we put customers in the driver’s seat of deciding when service will be done around their own production schedules.
Through the Predictable Service Support component of our Diagraph Solution Center model, we offer service programs that match the skill level and needs of our customers’ production and maintenance teams, including:
When you work with Diagraph, you’re backed by a nationwide network of factory-trained field service engineers. The Diagraph Predictable Service Support program is just one of the ways we partner with customers to deliver tangible value throughout a long-term relationship. Our technical service teams will ensure you are maximizing the full value of your coding and labeling equipment while always keeping an eye to the future to help you scale up for future capacity and complexity.
Learn more about the other three components of the Diagraph Solution Center:
With the introduction of the Diagraph Solution Center model, we are offering more ways to partner with Diagraph to overdrive operational efficiencies and streamline coding and labeling operations. There are four components to this model, with the first being Diagraph Solution Matching Services.
Since manufacturers are constantly being squeezed to produce more products with fewer people at lower costs, manufacturers are missing many opportunities for improving their operations. This push to do more with less is creating a knowledge and a resource gap that is increasingly difficult to fulfill at the manufacturer level.
To help our customers combat this growing issue, we are introducing what we call Diagraph Solution Matching Services. We will partner with you to conduct a complete site audit at your facility or, for larger customers, your family of facilities to pinpoint opportunities where slight changes in coding operations can provide valuable benefits, including:
Increasing production throughput or simplifying product changeovers often comes down to identifying and eliminating bottlenecks and workarounds that, in most cases, are so engrained in day-to-day operations that workers don’t even know they are doing tasks the hard way. Our product identification sales and service personnel are in and out of manufacturing facilities every day and have become very adept at identifying the most common mistakes manufacturers make when it comes to their coding and labeling operations.
Equipment interventions take production workers away from what should be focused on the most – the product they are producing on the line. This is often caused by mistakes made due to inadequate training or by aging technology that is increasingly declining in performance. We will help you understand how to best set up and operate your coding and labeling equipment for minimal interventions so that you can think more about your own products and less about your equipment.
Mismarked and mislabeled products create big hits to the bottom line. Through our top-to-bottom review, we can help you assess the true cost of scrapping materials or going back and reworking products as well as develop a plan of action that can virtually eliminate these all-too-common mistakes.
You can produce the cleanest and boldest marks on your products, but if they don’t hold up through your own manufacturing processes and every day consumer handling, you can jeopardize not only your own safety and quality processes but also your relationship with retail partners and your consumers. With a wide range of technologies, inks, and ribbons at our disposal, we can help you tackle the toughest of adhesion challenges to come up with a solution that is durable enough for the life of your consumer product.
Diagraph Solution Matching Services are just one way we partner with customers to deliver tangible value throughout a long-term relationship.
As we pause to fully appreciate the momentous occasion of our 125th year in business, we can’t help but look back on more than a century of important innovations and milestones that have put Diagraph directly at the center of major paradigm shifts in the way industry moves goods to market. You can reminisce on those milestones with us by reading our last blog post.
In the process of celebrating our past, we couldn’t help but look to the future. How are we going to write the next chapter in our 125-year-old story? This is a question that we asked ourselves leading up to this important anniversary. One thing we know for sure is that this chapter is not being written without the direct involvement of our customers as we have turned to them to help us chart a new course.
Our customers spoke, we listened, we deliberated, and now we are emerging in our 125th year in business with our plan for the future. Our plan looks less like an equipment manufacturing company and more like a strategic business solution partner. Our goal? Partner with customers in every aspect of their coding and labeling operations – providing a holistic approach that maximizes efficiencies for customers and drives tangible value throughout a long-term partnership.
As part of this goal, we are excited to introduce the Diagraph Solution Center. With our model, we leverage our full portfolio of coding and labeling solutions that are designed to be reliable, repeatable, and easy to use while at the same time helping our customers push past viewing coding and labeling assets as standalone equipment. We believe that these solutions can be powerful alone, but our customers can overdrive operational efficiencies when used together in combination with Diagraph’s comprehensive services that extend well beyond implementation.
There are four components of the Diagraph Solution Center model that help customers maximize efficiencies and drive value in their own businesses:
1) Solution Matching Services – Our team of product identification sales and service experts are dedicated to fully reviewing your coding and labeling operations to pinpoint opportunities where slight changes can provide big impacts on your production.
2) Diagraph Uptime Advantage – We design every product to deliver more uptime with minimal intervention requirements to ultimately give you what you desire most – the opportunity to focus on your own manufactured products, not down equipment.
3) On-time Delivery – Our philosophy here is simple: get what you need to support your coding and labeling operations, when you need it. We have teams in place to help you understand what a proactive on-time plan looks like for your business.
4) Predictable Service Support – Our happiest customers have service programs that are designed to meet their unique needs. We have doubled down on our commitment to working with customers to ensure that they have their very own service plan for success in place.
Through the Diagraph Solution Center, we are fully embracing the role of marking and coding experts, so you don’t have to be! Stay tuned as we dive deeper into each component of the Diagraph Solution Center model.
Learn more about the four components of the Diagraph Solution Center:
Our goal at Diagraph is to make maintaining your coding and labeling equipment both proactive and predictable. “Proactive” because we believe that service interventions should always be planned, never a surprise. “Predictable” because we believe that service interventions should be done around your production schedule. When done properly, this helps eliminate equipment downtime, keeping your production running as smoothly as possible.
Over the past 125 years, we have found that our happiest customers are our most well supported customers. We offer a variety of maintenance agreements that allow customers to choose the right level of support they need for their coding and labeling equipment.
Customers with well-staffed maintenance departments often opt for our standard preventive maintenance agreements in which a Diagraph Factory Certified Technician performs recommended service interventions for the equipment. Customers with preventive maintenance agreements also enjoy Diagraph Insider pricing on parts and consumables.
Customers who want a higher level of support with service visits beyond regularly scheduled service intervals opt for a custom maintenance agreement. This helps establish an up-front cost for future maintenance that injects a level of predictability into their maintenance budget. Customers with custom maintenance agreements also enjoy Diagraph Insider pricing on parts and consumables beyond supplies that are already provided for as part of the agreement.
Customers who want total peace-of-mind opt for our all-inclusive maintenance agreement, our Premier Agreement. Our Premier Agreements not only cover routine preventive maintenance but also all repair costs, including parts and labor, in the event that something unexpected happens, whenever it happens, during the coverage of the agreement. This level of support is purchased for a specified number of years at the time of purchasing your Diagraph systems. Your maintenance budget doesn’t get any more predictable than that! The agreement can be paid for upfront or over time if you opt to roll it into a leasing program.
Because we believe that equipment operators and maintenance teams are integral to the long-term performance of coding and labeling equipment, we work customer training programs into all levels of our service agreements. Interested in learning more about how Diagraph can best support your product identification operations? Speak with a Diagraph representative today by calling 1.800.722.1125 or contacting us through the website.
TO CELEBRATE 125th ANNIVERSARY, DIAGRAPH INTRODUCES NEW GLOBAL STRATEGY
DEDICATED TO MAKING MARKING, CODING & LABELING EASY
World´s Oldest Coding Company Stays Modern with Strategic Shift Across All Aspects of Its Business
Diagraph Marking & Coding (www.diagraph.com), an ITW Company, announces the rollout of a new global strategy tightly focused on making package marking, coding and labeling easy.
Diagraph´s new brand identity focuses every aspect of the company´s business on providing hassle-free marking, coding and labeling for customers. This is achieved through an unwavering commitment to three core brand values – reliability, partnership and simplicity.
Far from an isolated marketing exercise, the new brand values represent the culmination of years of careful listening to customer priorities and a comprehensive top to bottom overhaul of Diagraph´s entire business structure. Moving forward, all aspects of the company´s business (including new product development, customer service, billing, delivery and human resources) are being driven by a shared commitment to providing products that are easy to use and being a company that is easy to work with.
Top to Bottom Brand Reorganization
As part of this new strategy, sister companies within the ITW Marketing & Coding Group will be rolled into the Diagraph brand.
Trident, the inventor of the world´s only repairable and longest lasting piezoelectric print engine, and Norwood inventor of the world´s first hot stamp imprinter for the food industry will become part of Diagraph Marking & Coding. The Trident name, respected worldwide and synonymous with rugged industrial design will remain the product brand name for piezoelectric print engines. Norwood Marking Systems will be completely consolidated into Diagraph with all new thermal transfer technology being produced under the Diagraph name.
This strategic focus on making marking, coding, and labeling easy will be rolled out across Diagraph’s operations worldwide, including Diagraph Mexico, Diagraph Asia, and Diagraph’s European operations through Allen Coding. Additionally, the Diagraph Global Partner Network of certified distributors will benefit from forthcoming products, programs, and services– extending the benefits of this new strategy to all Diagraph technology users.
Strategy in Action
In the weeks and months ahead, customers will see the launch of a number of new products, services and logistical enhancements all designed to make product marking easy.
Printing systems have been designed for market-leading uptime. Interventions are minimal, tool-less where possible and simplified with the goal of minimal touches for routine items like message editing, consumable replenishment and filter changes. New product development is focused on machine level communications and connectivity, with an emphasis on simplifying diagnostics and increasing uptime through preventive and predictive maintenance.
A comprehensive service offering underscores Diagraph´s desire to partner with its customers in all aspects of their coding and labeling operations, allowing customers to remain focused on their business. Service programs have been designed to match the skill level of customer maintenance teams.Levels range from "DIY" to "never lift a finger". Pro-active need anticipation and one-call-resolutions are guiding goals behind all service programs.
Additionally, customers will notice Diagraph´s new modern logo, updated visual identity and newly updated website (www.diagraph.com).
Context: 125 Years of Thinking Ahead
Diagraph, the world´s oldest product marking company, is celebrating its 125th Anniversary in 2018. The company has stayed relevant for over 100 years by anticipating industry trends and strategically realigning the brand to meet evolving market needs.
This approach has allowed Diagraph to remain at the forefront of global product marking needs with an impressive array of breakthrough technologies including: the world´s first stencil cutting machine (1893), the world´s first circular stencil cutting machine – the Diagraph (1902), the world´s first roll coder – the DiCoder (1969), the world´s first integrated valve jet technology (1986), the world´s first high resolution piezoelectric barcode print engine – Trident technology (1990), the world´s first centralized ink delivery system design for high resolution inkjet (1996), the world´s first automated cleaning system for high resolution inkjet technology (2002) and the world´s first all-electric automated labeling system platform (2008).
Diagraph´s new global strategic commitment to making it easy for manufacturers to make the perfect mark on their product represents a new chapter in Diagraph´s forward-looking leadership.
As a key component in our Diagraph Solution Center model, the Diagraph Uptime Advantage focuses on delivering more uptime through our products with minimal intervention requirements. We believe that our coding and labeling solutions should be the least of your worries. This is why our equipment solutions are built to withstand the toughest of manufacturing environments and consistently produce high quality marks – print after print after print.
Our product solution portfolio is built around the principles of reliability and ease of use:
Whether you need entry-level thermal inkjet, high speed continuous inkjet, or high resolution, large format printing, we have a wide variety of inkjet coding solutions that are designed to be low maintenance, user friendly, and offer superior longevity.
Because the most common cause of issues with pressure sensitive automated labeling technology is linked back to pneumatic plant air, we have fully embraced an all-electric automated labeling platform that is designed with servo-controlled label dispensing technology and smart sensing controls to achieve precise label placement at high speeds. You get all of the performance without any of the hassle.
Diagraph’s thermal transfer printing solutions offer not only the highest resolution mark on web- and foil-based product packaging, but also the widest print area range, offering ideal solutions for printing simple product codes all the way to complex messages like ingredient panels and ingredient lists.
Using CO2 and fiber lasers, we can offer an eco-friendly and consumable free option to create permanent traceability codes on packaged goods. Laser coding is an excellent low maintenance option for manufacturers that are implementing anti-counterfeit measures or need a discrete code.
At Diagraph, we will help you formulate the ideal coding and labeling solution for your unique manufacturing environment, code durability requirements, and staff capabilities. This is just one of the many ways we partner with customers to deliver tangible value throughout a long-term relationship. How much time and money can you save by taking a new approach to your coding and labeling operations? Let’s find out together.
All-inclusive service agreements have their perks:
But how do you know if an all-inclusive service agreement is right for your facility?
There are several factors to consider, including:
At Diagraph, we offer our Premier Service Program to deliver predictable on-going service and maintenance costs even when customers are faced with worst-case scenarios. All repair costs, including parts and labor, are covered by the program. The program package is purchased for a specified number of years at the time of purchasing the equipment. The cost of the program can be paid entirely upfront or can be broken out over a series of months when bundled into an equipment leasing package.
Interested in purchasing Diagraph coding and labeling equipment with Premier Service Program coverage? Speak with a Diagraph representative today by calling 1.800.722.1125 or contacting us through the website.