Not having what you need for your coding and labeling equipment when you need it can put a halt to production. This is why we recommend taking a proactive approach to the supplies you need to keep your equipment up and running in tip-top condition. The result? Your coding and labeling operations run like a well-oiled machine, with the right amount of consumables at the ready based on your production and the right parts on hand leading up to preventive maintenance actions.
Through the Diagraph On-time Delivery component of our Diagraph Solution Center model, we match each customer with a dedicated account team that can help plan your order schedule for supplies around the following:
The Diagraph On-time Delivery program is just one of the ways we partner with customers to deliver tangible value throughout a long-term relationship. Free yourself from the hassle and complexity of coding and labeling supply management and also save money by opting-in to our annual services to receive a predictability discount.
Learn more about the other three components of the Diagraph Solution Center:
Packaging and processing professionals from across the country will be in Las Vegas in September for PACK EXPO 2017 – and we hope that you’ll be one of them! Diagraph’s team will be at the show in Booth C-4010 showcasing our line-up of coding and labeling systems from continuous inkjet to all-electric labeling to thermal transfer overprinters and more. Stop by and we’ll show you why you can rely on the superior uptime performance of our printers so you can focus on what matters most to you – your product.
As an added value, those who visit Diagraph's PACK EXPO Booth C-4010 and have their badges scanned will be eligible to take advantage of our exclusive show specials that will run through the duration of 2017.
BUY ONE, GET ONE HALF OFF: Buy any Linx 8900 Series printer and get the second for half off!
DOUBLE YOUR PRINT AREA: Get an IJ768E 4" printhead for the price of the IJ384E 2" printhead.
"ALL-IN" LABELING DEAL: Buy any standard full printer/applicator or standard tamp label/applicator system and get all recommended accessories and training for free.
TTO COMBO DEAL: Buy one thermal transfer system (excluding the MLi) and get a spare printhead and ribbon starter pack for FREE.
These offers are exclusive to visitors to the Diagraph booth C-4010 in PACK EXPO Las Vegas that have their badges scanned! You don’t want to miss out on these deals to upgrade your coding and labeling operations to more reliable, durable systems. Or, if you’re just starting out, this is a great opportunity to begin automating your coding operations.
We’ll see you in Vegas September 25-27!
Diagraph has created a brochure on our Sustainability initiatives. This literature piece outlines some of the green initiatives that our company has taken to create a more eco-friendly environment inside our own facilities and within the products we engineer, manufacture and distribute. The literature provides an overview of our internal "reduce, recycle, reuse" processes, and also focuses on the engineering, manufacturing and distribution of our core products including ALL-ELELCTRIC SERVO labelers; industrial ink jet printers; and LINX continuous ink jet and laser coders. For each product family, key features are listed along with their benefit to both the environment and to the customer.
Download PDF of Diagraph's Sustainability Literature
As we pause to fully appreciate the momentous occasion of our 125th year in business, we can’t help but look back on more than a century of important innovations and milestones that have put Diagraph directly at the center of major paradigm shifts in the way industry moves goods to market. You can reminisce on those milestones with us by reading our last blog post.
In the process of celebrating our past, we couldn’t help but look to the future. How are we going to write the next chapter in our 125-year-old story? This is a question that we asked ourselves leading up to this important anniversary. One thing we know for sure is that this chapter is not being written without the direct involvement of our customers as we have turned to them to help us chart a new course.
Our customers spoke, we listened, we deliberated, and now we are emerging in our 125th year in business with our plan for the future. Our plan looks less like an equipment manufacturing company and more like a strategic business solution partner. Our goal? Partner with customers in every aspect of their coding and labeling operations – providing a holistic approach that maximizes efficiencies for customers and drives tangible value throughout a long-term partnership.
As part of this goal, we are excited to introduce the Diagraph Solution Center. With our model, we leverage our full portfolio of coding and labeling solutions that are designed to be reliable, repeatable, and easy to use while at the same time helping our customers push past viewing coding and labeling assets as standalone equipment. We believe that these solutions can be powerful alone, but our customers can overdrive operational efficiencies when used together in combination with Diagraph’s comprehensive services that extend well beyond implementation.
There are four components of the Diagraph Solution Center model that help customers maximize efficiencies and drive value in their own businesses:
1) Solution Matching Services – Our team of product identification sales and service experts are dedicated to fully reviewing your coding and labeling operations to pinpoint opportunities where slight changes can provide big impacts on your production.
2) Diagraph Uptime Advantage – We design every product to deliver more uptime with minimal intervention requirements to ultimately give you what you desire most – the opportunity to focus on your own manufactured products, not down equipment.
3) On-time Delivery – Our philosophy here is simple: get what you need to support your coding and labeling operations, when you need it. We have teams in place to help you understand what a proactive on-time plan looks like for your business.
4) Predictable Service Support – Our happiest customers have service programs that are designed to meet their unique needs. We have doubled down on our commitment to working with customers to ensure that they have their very own service plan for success in place.
Through the Diagraph Solution Center, we are fully embracing the role of marking and coding experts, so you don’t have to be! Stay tuned as we dive deeper into each component of the Diagraph Solution Center model.
Learn more about the four components of the Diagraph Solution Center:
Our customers that realize the most value over the life of their coding and labeling equipment utilize some level of support from our factory-trained field service engineers. We fundamentally believe that service interventions should always be planned, never a surprise. With our flexible service and support options, we put customers in the driver’s seat of deciding when service will be done around their own production schedules.
Through the Predictable Service Support component of our Diagraph Solution Center model, we offer service programs that match the skill level and needs of our customers’ production and maintenance teams, including:
When you work with Diagraph, you’re backed by a nationwide network of factory-trained field service engineers. The Diagraph Predictable Service Support program is just one of the ways we partner with customers to deliver tangible value throughout a long-term relationship. Our technical service teams will ensure you are maximizing the full value of your coding and labeling equipment while always keeping an eye to the future to help you scale up for future capacity and complexity.
As a key component in our Diagraph Solution Center model, the Diagraph Uptime Advantage focuses on delivering more uptime through our products with minimal intervention requirements. We believe that our coding and labeling solutions should be the least of your worries. This is why our equipment solutions are built to withstand the toughest of manufacturing environments and consistently produce high quality marks – print after print after print.
Our product solution portfolio is built around the principles of reliability and ease of use:
Whether you need entry-level thermal inkjet, high speed continuous inkjet, or high resolution, large format printing, we have a wide variety of inkjet coding solutions that are designed to be low maintenance, user friendly, and offer superior longevity.
Because the most common cause of issues with pressure sensitive automated labeling technology is linked back to pneumatic plant air, we have fully embraced an all-electric automated labeling platform that is designed with servo-controlled label dispensing technology and smart sensing controls to achieve precise label placement at high speeds. You get all of the performance without any of the hassle.
Diagraph’s thermal transfer printing solutions offer not only the highest resolution mark on web- and foil-based product packaging, but also the widest print area range, offering ideal solutions for printing simple product codes all the way to complex messages like ingredient panels and ingredient lists.
Using CO2 and fiber lasers, we can offer an eco-friendly and consumable free option to create permanent traceability codes on packaged goods. Laser coding is an excellent low maintenance option for manufacturers that are implementing anti-counterfeit measures or need a discrete code.
At Diagraph, we will help you formulate the ideal coding and labeling solution for your unique manufacturing environment, code durability requirements, and staff capabilities. This is just one of the many ways we partner with customers to deliver tangible value throughout a long-term relationship. How much time and money can you save by taking a new approach to your coding and labeling operations? Let’s find out together.
With the introduction of the Diagraph Solution Center model, we are offering more ways to partner with Diagraph to overdrive operational efficiencies and streamline coding and labeling operations. There are four components to this model, with the first being Diagraph Solution Matching Services.
Since manufacturers are constantly being squeezed to produce more products with fewer people at lower costs, manufacturers are missing many opportunities for improving their operations. This push to do more with less is creating a knowledge and a resource gap that is increasingly difficult to fulfill at the manufacturer level.
To help our customers combat this growing issue, we are introducing what we call Diagraph Solution Matching Services. We will partner with you to conduct a complete site audit at your facility or, for larger customers, your family of facilities to pinpoint opportunities where slight changes in coding operations can provide valuable benefits, including:
Increasing production throughput or simplifying product changeovers often comes down to identifying and eliminating bottlenecks and workarounds that, in most cases, are so engrained in day-to-day operations that workers don’t even know they are doing tasks the hard way. Our product identification sales and service personnel are in and out of manufacturing facilities every day and have become very adept at identifying the most common mistakes manufacturers make when it comes to their coding and labeling operations.
Equipment interventions take production workers away from what should be focused on the most – the product they are producing on the line. This is often caused by mistakes made due to inadequate training or by aging technology that is increasingly declining in performance. We will help you understand how to best set up and operate your coding and labeling equipment for minimal interventions so that you can think more about your own products and less about your equipment.
Mismarked and mislabeled products create big hits to the bottom line. Through our top-to-bottom review, we can help you assess the true cost of scrapping materials or going back and reworking products as well as develop a plan of action that can virtually eliminate these all-too-common mistakes.
You can produce the cleanest and boldest marks on your products, but if they don’t hold up through your own manufacturing processes and every day consumer handling, you can jeopardize not only your own safety and quality processes but also your relationship with retail partners and your consumers. With a wide range of technologies, inks, and ribbons at our disposal, we can help you tackle the toughest of adhesion challenges to come up with a solution that is durable enough for the life of your consumer product.
Diagraph Solution Matching Services are just one way we partner with customers to deliver tangible value throughout a long-term relationship.